Microsoft is one of the biggest performers in the digital market that regularly introduces new products & services in the IT field. Microsoft offers different types of certifications for IT professionals & multinational companies.

Many enterprises uses mobile workforces to deliver their services & products to their customers. To managing workload & control mobile workers the Microsoft Dynamics 356 for field service is the best tool. It helps organizations to control their field services resources in an effective way.

Microsoft MB-240 Certification will put your career in the right direction

Candidates can validate their expertise & knowledge in the Microsoft field service application. They get deep knowledge to configure and customize field services, resources, incidents, resources scheduling, inventory integration, service tasks, and filed service mobile applications.

  • The Microsoft MB 240 certification is recognized worldwide.
  • It is extremely popular in the IT world
  • Holding a high potential for salary
  • Validate your Microsoft field service application expertise
  • Most stable IT professional

It covers most of the area & helps IT experts to promote their career. After passing this certification you can work as Microsoft Dynamics 365 customer engagement functional consultants. The holder of this certification will be responsible for design and implement solutions and can manage resources effectively with the collaboration with internal and external teams.

Microsoft MB-240 Exam Structure

Exam name

Microsoft Dynamics 365 for Field Service



Microsoft Dynamics 365


No of Questions


Exam Registration



Microsoft MB-240 Skills Measured

  1. Configure field service applications – Configure general settings – In the first part of MB-240 exam, you will determine and configure field service security roles, resource scheduling options, field service entitles, territories, organizational units, skill types, characteristics, skills, proficiency models and implementation of resource roles and categories.
  2. Configure field service applications – Configure product and service pricing- This part of MB-240 exam deals with the creation and configuration of product, service, minimum charge amount, time duration, addition of products and services, product default price, work order price, to associate products and services with price lists, defining of tax codes and setup price list validity dates etc.
  3. Configure field service applications – Configure bookable resources – This part of MB-240 exam deals with the management bookable resources, enabling mapping functionality, configuration entity geocoding, what are the start and end locations for resources, determination address type of use, set-up bookable resource categories, characteristics, resource pay types and set-up of bookable resource territories. Integration of other tools with field services are also part of this MB-240 exam
  4. Manage work orders – Describe the work order life cycle – Configure work order, life cycle stages, booking status, value, capabilities for billing accounts, service account and sub accounts are included in the MB-240 exam syllabus.
  5. Manage work orders – Create and Manage Work Orders – How to create work order from an incident or an opportunity, add status and sub status information to a work order, configure work order types and priority, how to organize work orders and resources by geography, association of work order to a price list and identify processes to close the work order. How to configure incident types and service task types? How to add service tasks product and services. All these points are the part MB-240 exam.
  6. Schedule and dispatch work orders – scheduling options – This part deals with schedule work orders using schedule board and schedule assistant, determine when to use each scheduling option? How to enable scheduling board geo coding.
  7. Schedule and dispatch work orders – implement the schedule board – In this part of MB- 240 exam you will learn about the features and uses for booking requirements view, implement the integration map feature, manually schedule work orders, move up incomplete work orders, create additional schedule boards, configuration and customization of schedule boards successfully.
  8. Schedule and dispatch work orders – implement the schedule assistant – How to apply constraints to resource queries, adding the filter and specify a search radius, configuration of resource scheduling optimization and configuration of universal resource scheduling are the part of MB-240 exam syllabus.
  9. Manage field service mobility – install and configure the mobile app – Configuration of actions that field agents can perform, steps for the mobile app, import the field service project, assign security roles and administer connected devices. How to manage mobile projects are also part of MB-240 exam.
  1. Manage inventory and purchasing – Manage inventory- Setup inventory and warehouses, view product inventory, adjust inventory and determine when to integrate inventory with enterprises resource planning application, how to manage purchasing and product return all these things are the part of MB-240 exam.

Microsoft MB 240 exam

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Microsoft MB 240 Exam

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