Oracle Corporation is a prestigious and multinational organization that offers different types of database management systems, cloud engineered systems and enterprise software in the world. Its own brand’s database management systems are very popular in the IT world. The most famous oracle database software are human capital management HCM, enterprise resource pan ERP, customer relationship management CRM software and supply chain management SCM software for small, medium and large size enterprises.

With more than 400,000 customers in 175 countries and 138,000 employees stand out the oracle in the market. With the $37 billion dollars oracle has become one of the top five revenue generated companies. To create a team of Oracle certified professionals, the company has developed an extensive oracle certification program. Today, it includes six certification levels that designed into the junior associate, associate, professional, master, expert and specialist level. You can choose any one of them by fulfilling the prerequisite of the oracle exam certification category.

Oracle 1Z0-1038 Exam

What is the Oracle 1Z0-1038 Exam?

Oracle 1Z0-1038 Exam or Oracle Cross channel contact center cloud 2019 implementation essentials is one of the most demand Oracle Cloud Certification program of Oracle certification. This exam is applicable for all IT experts those have a plan to make advancement in their career.  It offers the multi-dimension benefits for their certificate holders like skills and knowledge recognition, professional credibility, multiple career opportunities, proof of ability and enriches your self-image and reputation among peers. For the exam, detail checks out the following table.

Exam Number 1Z0-1038
Exam Title Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Exam Duration 120 Minutes
Number of Questions 65
Passing Score 63%
Exam format Multiple Choice
Exam Price $150.00

What are the Top 6-Topics for Oracle 1Z0-1038 Exam?

Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials or Oracle 1Z0-1038 Exam syllabus details are described in details.

  1. Service Cloud Products and Services – The 1st chapter of the Oracle cloud exam explains the different service cloud services and products. It also describes the service level agreements. How to create assignments, queues and standard application menus. All cloud basics are described in detail in the first chapter.
  2. Service Cloud User Interface and Processes – In the 2nd chapter of the Oracle 1Z0-1038 exam you will learn about the message bases. How to implement user interface modifications and automation? What are the roles of workflow in the cloud center system?
  3. Reports – The 3rd chapter of Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials describes the detailed procedure of reporting. How to get share reports and customize reports from the cloud database management system. You also learn about the oracle service cloud analytics in details
  4. Service Console Core Features and Access – In the 4th chapter of the Oracle 1Z0-1038 exam you will get an understanding of the different setup. What is the meaning of the initial setup and set up an agent desktop? What are the core business objects? How to set up the navigation, permissions and user accounts in the Oracle cloud database system? Explain configuration settings in detail.
  5. Processes between Customers and Agents – In the 5th chapter of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam you will get an understanding of agent assistance, standard text variables. How to create message templates, mail, and mailboxes? The generation of outreach and feedback also part of this exam. How to create business rules and configuration of chat, advanced routing, guided assistants, products, categories, and dispositions? Work with international data and configuration service level agreements.
  6. Service Cloud Service Console Extensions – In the 6th and the final chapter of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam you will learn about the configuration of add-ins in your system.

Oracle 1Z0-1038 Exam

What is the best way to pass the Oracle 1Z0-1038 Exam?

Do you have a plan to become an Oracle cloud certified expert? Are you ready to start or advanced your career after passing the Oracle 1Z0-1038 Exam? If your answer is yes, then you do not need to go anywhere. Just stay on this page and get some valuable exam tips, exam preparation guidelines, and exam dumps. For further exam dumps or questions about the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam visit Premiumdumps Oracle 1Z0-1038 Exam dumps. Good luck with the final exam.