Before taking any certification exam, you must have a complete understanding of the requirements of the course as well as the benefit after you have achieved the target certification. Most of the certification exams offered by renowned organizations in the field of information technology are exclusively for the candidates already working in a particular field of technology. The exam aims to provide them with the challenging skills over a certain technology so that they can compete with their certified set of expertise with a fully confident attitude.

MB2-710 Exam information:

This exam MB2-710 offered by Microsoft is about the Microsoft Dynamics CRM 2016 Online Deployment, is a multiple choice questioned exam which covers all the points of managing and deploying a customer relationship management software powered by Microsoft. The exam requires the information and practice regarding the online management of its Dynamics CRM which is a client-server application. It covers the major topics of Microsoft Dynamic CRM and its online working, Microsoft social Engagement, Unified services, Productivity enhancement and Mobility.

MB2-710 exam is best for:

Talking about the intended candidates for this exam, the professionals who are already working as a Microsoft professionals, or planning to switch their career in client-server applications like customer relation management platform. Microsoft has included the complete information areas and aspects of implementing and managing the Dynamics CRM 2016. The exam MB2-710 is particularly for the professionals who are working in the fields of system administration, consultations and implementations of various domains, system integrations, technical service providing, system supports, CRM application development and information technology.

Pre-requisites for MB2-710 exam:

Microsoft has not expected any particular set of skills or any certain domain knowledge for the candidates who are planning to apply for MB2-710 exam. Rather, this exam has itself aimed to nourish and equip you with the required capabilities and expertise to manage and handle Microsoft Dynamic CRM for its successful live running.

Benefits of MB2-710:

Once you have passed your exam and become Microsoft Certified Professional, you will have a wide opportunity to excel your career in the field of customer-relationship management at the various famous organization. MB2-710 certifies your skills as well as enhance them enough to manage the CRM Dynamic application by Microsoft. The successful candidate can proceed with the positions of a software engineer, CRM specialist, CRM consultant, Solution manager, Functional Consultant and CRM coordinator.

MB2-710 exam material:

The exam includes the following topics and all the questions asked by keeping in view the practice domains of these topics. There would be a certain amount of questions from each topic. You are expected to gain a real-time experience on the various services of Microsoft Dynamics on your own.

1- Microsoft Dynamics CRM Online deployment implementation

  • How to access Microsoft Dynamics CRM online
  • Studying various requirements for Dynamics CRM
  • Identifying supported browsers
  • Identifying supported operating systems and other applications
  • Description of tablets and mobile devices requirements of CRM
  • Discussing the user-subscription license types

2- Deployment

  • Storage requirements for deploying
  • Security issues
  • Identifying the number of licenses and instances
  • Implications of implementing sign-on

3- Data importing

  • Discussing the methods for importing data
  • Significance of using Import Data Wizard for importing data
  • Discussing the limitations expected to face

4- Customization of Microsoft Dynamics CRM Online

  • Creating the required fields
  • Modifying values for option sets
  • Creating new forms and entities
  • Managing views and dashboards
  • Entity forms

5- Configuration of MS Dynamics CRM Online

  • Methods for signing-up for subscription
  • Subscription requirements and subscription cancelation process

6- Managing users

  • Learning the methods for adding users in CRM
  • Applying licenses to valid users
  • Making administrators
  • Enabling and disabling users

7- Synchronizing user accounts with the real-time company accounts

  • Description of user synchronization
  • Using Active Directory with Office 365 for user synchronization

8- Administrating the instances of Microsoft Dynamics CRM Online

  • Describing the instances
  • Managing relationships between them
  • Instances types and their respective properties
  • Switching and resetting an instance
  • Making an instance as administrator
  • Deleting and copying the instance

9- Related services

  • Managing related online services
  • Integration of Yammer and SharePoint
  • Integrating OneNote, Skype for Business, OneDrive for Business, Office 365 Groups

10- Mobile device applications

  • Requirements for using mobile devices app
  • Supported hardware and software for mobile applications

11- Deploying Dynamics CRM for Outlook

12- Managing emails and mailbox records

13- Server-side synchronization steps and processes

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MB2-710